FEDEX 2 DAY EXPRESS required at this time for all frozen shipments due to the FEDEX COVID-RELATED DELIVERY SCHEDULE
FEDEX HAS SUSPENDED DELIVERY GUARANTEES AND REFUNDS AT THIS TIME.
Non-frozen products will be adjusted to GROUND SHIP.
An email listing any modifications required will be sent prior to shipping. All increases over $20.00 will require your approval before processing.
Discounted shipping will not need approval, but you'll be notified of the savings.
PayPal customers requiring an adjustment to shipping costs will receive a follow up invoice or credit. Upon receipt of any payment due, the order will be prepared for shipping.
Approvals must be received before Monday noon, to ship on Wednesday.
At times when Dry Ice is required (warmer weather), FEDEX adds $6.85 to the shipping costs, so please expect it.
We're your hometown restaurant, open 7 days each week. Our products are cooked fresh, wrapped and shipped frozen. Each order is hand-packed in a reusable, professional-grade cooler. Products must arrive to you within 2 days.
Need a special order? Just ask!
COVID 19 UPDATE
It is our hope that our customers and employees remain healthy and safe.
In addition to our regular sanitation and safety measures, we have implemented the use of masks during work, safe distancing and a limited access mail order processing area.
We value you as a customer and wish you the very best... and safest customer service. If you have any questions, please feel free to call our office.
The reduction of meat processing across our country has left us with inventory uncertainties. It is our hope that the inventory will remain robust. If we are unable to fill your order, the Customer Service Representative will give you a call or send an email to recommend adjustments or alternatives.
